Delivering CX in B2B

28/10/2020 | 28-29 October @ Deerlijk
21/01/2021 | 21-22 January @ Deerlijk

Fase: Initiatie
Focus: Totale CX transformatie
Format: Opleiding

How to deliver customer centricity, how to set up and manage all the CX transformation pillars within a typical B2B environment. You learn how to integrate CX in your product and process focussed company. You will get cases from other B2B companies with a small number of customers, multiple contact persons, long lead times and high dependency on distributors, all factors which are different from the typical B2C CX examples.

Meer informatie

This is a 2 days training with 1 stay-over included

Day1

        9u30 welcome

  • Customer values, promises and goals derived from your business strategy
  • How, what, why on B2B customer segmentation

         Light lunch

  • Customer listening within a complex contact person model
  • Digital design, processes and tools as enabler for your customer "jobs to be done"

         Diner and activity full of experiences

Day 2

  • Pro's & con's of the different customer metrics
  • How to manage your CX efforts over time
  • How to engage your colleagues and build a customer focused culture within complex or global organization

         Light lunch

  • Your role as CX manager/ CX team
  • Bring all building blocks together in your own CX action plan
  •  

         16u00  Well deserved drink

This training will be given in Blue Woods Hotel in Deerlijk.  We have choosen this location as it is close to our  surprise "experience" activity on the first evening.

More details will be sent to you closer to the date.

ELS DHAEZE

  • Experienced CX speaker & consultant with over 20 years of experience in manager en directro function within internation companies 
  • Certified CCXP (Chief Customer Experience Professional) CX Architect
  • Certified Change Facilitator
  • Author
  • Founder of the CX Peer2Peer community

 

ANOUCK DECOCK

  • Experienced digital solution specialist with a demonstrated history of workin in the information technology and service industry
  • Certified I2 - Supply chain
  • ITIL V3 certified

 

YOU WILL LEARN:

  • How to build up a customer strategy within a B2B company
  • How to listen to the voice of B2B customer
  • How to set up a CX buinsess case and manage your customer centricity goals with respect to the current business KPI's
  • How to add customer value beyond your already existing operational excellence
  • How to define a supportive and engagin digital platform that enchanges the ease-of-doing business for your customers
  • How to become a strong CX leader within your organisation enbracing the necessary skills to engage all colleageus towards the customer mindset and attitude
     

YOU WILL MEET

  • C-level who want to make their organisations more customer oriented 
  • Maketeers, operation & service managers, quality responsible from B2B companies
  • IT/project managers responsible for CX driven (r)evolutions


DATE & LOCATION

  • 28-29 oct  '20  /  21-22 jan '21
  • Bluewood Hotel, Deerlijk 
     

PRIJS        

  •  € 1.899 excl. vat (all-in)
  • early bird of €1.699 exc. vat for subscriptions respectively before end of aug /  end of nov.
  • KMO-P possible for Flemisch companies (PITopia: DV.0234520)    
     

REGISTRATION

Subscribe by filling out below  info fields or go to http://bit.ly/CXinB2Bsubscribe  

For any question, just sent a mail to els@elsdhaeze.com.

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Inschrijvingsformulier

Super dat je je gaat inschrijven en alvast dank voor de interesse. 

Vul hieronder alle nodige info in en je krijgt van ons binnen de week bevestiging van je inschrijving alsook alle nodige praktische info.

 
 











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